Stuff

Well, I've survived until Wednesday.  A week ago, I was on top of my game.  I was the greatest CSR ever, and could tackle any problem with grace and dignity.  I could multi-task with the best of them and come out smelling like a rose.

Oh, how the mighty have fallen.

I have a customer pissed off.  The lab made a mistake.  "Oh horror of horrors!"  God forbid that ONE order, out of the 1500 that we shipped, have a mistake.  An offer to fix it?  REFUSED!  An offer to discount the next order?  REFUSED!  Any word I said?  REFUSED!  This guy is a hopeless jerk, but he won.  He won because he made me feel small and insignificant.  He feels big when others feel small, so he won....in the short term.  By day's end, I was over it, but I hate that he won for a while.

Not one, not two, but THREE people dumped problems on me today.  All three conversations went something like this:  "Yeah, Rachel, ummmm, I need you to fix this major screw-up that I caused, without anyone knowing that I caused it....MMMKAY?  Thanks!"  Sure, butthead, I'll fix it.  I won't even take credit for fixing it.  Folks will never know it happened.  Sure.  No problem.

One major screw-up was caused by me.  I made it right with very little problem.  I also told my boss about it.  I could have gotten by without every letting her know, but I don't work that way.  I screwed up. I fixed it.  Period.  She was pleased with how I handled it.

OK, more work-bitching that bores you all to tears.  Sorry.  I had readjusted my attitude before I left work, and life is good.  I know that I did all that is in my power to do the right thing, and I know that mycustomers love me and appreciate me. (well, all but 1.....One jerk in Houston.  One jerk who needs to....ahhh, nevermind.)

My kids needed to take a guest to church (AWANA club) on a Wed. night to get to the next level.  Tonight we took FOUR guests!  Two for each girl.  These kids are the ones who lost their home in the fire, and they had a ball.  They want to go back every week, and we'll take them.  I am a sucker for a polite kid, and that family has four of them.

Yeah, it was a crappy day.  Kevin had a crappy day, too.  I shook mine off, since we all have them, and I met him at the door with a beer in a frosty mug.  I am the FUFU.  That stands for the "FU** Up Fixer Upper"  That's what I do.  And I'm good at it, thankyouverymuch.

Peace out.