Presents from customers

My job is still intact while other labs are folding daily.  One main reason is the customer service and support offered.  I am a customer service rep, and we go above and beyond any other business I've EVER dealt with.  We bend rules to the point of breaking if it helps a customer.  We made a mistake?  We'll fix it and redo the order immediately.  You made a mistake?  I understand the time crunch you're under...we'll redo the order immediately.  That sort of thing.

At Christmas, many of our bigger customers send gifts to their particular CSR.  Last year, I got a card and a small box of candy.  I was fairly new then, and hadn't built up a huge base of customers who specifically wanted to deal with ME.  Things they are a changin'.  I have several customers, some quite large, who have found how easy I am to deal with, and how willing to please I am.

I watched a few other reps getting some gifts this week, and had a childish little twinge deep down.  Jealousy is so unattractive.  Then, yesterday, a customer called my boss just to tell her what a great job I do and how *I* am the reason they love the lab.  Merry Christmas to me!  Today, a customer sent in a box filled with small tins of butter cookies...one for each rep at the lab.  Things were looking up.

I went outside to take my morning break, and when I came back there was a large UPS box at my desk.  "Oh great!" I thought, "another remake to write up."  Boy was I wrong!  Inside this large box was a styrofoam cooler.  Inside the cooler was another box with "Heavenly Cheescake" imprinted on it.  Yup, you guessed it, and it was HUGE.  I great big turtle cheescake.  Kevin's guessing it was 4-5 lbs!  I was going to share with my coworkers and bring the rest home, but they all insisted that I bring the whole thing home, so guess what I just had a piece of?  It is delightful.

This afternoon, another big customer (one of my favorites, who I plan to visit on the way to my aunts in February.  They are in TX,) called to ask for my home address.  I joked it off, then told them I was just doing my job, until she finally said "Shut up and give me your address, ok?"  Who knows what's coming now, but it's so good to know that some of those folks out there realize how much I do for them.  Happy Holiday's to me!