Tuesday, August 5, 2008

my job

I am good at what I do.  I am *damn* good at what I do.  I can fix your problem, no matter what it is, if you're my customer.  There are some downfalls to this, however.  Some huge downfalls.

I tend to check my work email from home.  9 times out of 10, the answer can wait until morning, when I get to work.  Tonight, however, I saw a very panicky email from a very big customer.  They have a huge shoot in a bit over 24 hours, and the software isn't working as expected.

I thought for a bit, and then I decided to call him.  Yeah, Big Brother was getting ready to start, and my kids needed attention, but I called a customer.  I found out what he was dealing with, then started to look for back up.

Nothing.  I got no answers.  I called 5 people, and only 1 answered the phone.  He let me know that I was correct in my questions, and that I needed to dig deeper.  Great.  This isn't an answer, this is confirming that I did all possible, but it isn't fixed.

Fast forward an hour and three phone calls, and head honcho of the software called me back.  He had further ideas, which I'll try tomorrow.  Although I do NOT connect on a personal level with this guy (was that diplomatic enough?) he did great tonight.  He offered help and support and may have solved even more issues that were NOT a  part of the planned conversation. Thanks, dude.

Anyway, I wish I couldn't give a shit about my job, like most of the people that I work with.  I wish that I could come home and play on Mobsters without worrying myself sick about how this shoot will go in Illinois on Thursday.  I wish I didn't care.

Mom?  do wishes come true?  LOL  I know.  They do.  You wrote a song to prove it.  Post the lyrics for me?  I really don't want to be a "don't give a shit" person.  I just want others to care like I do.  My job would be simpler then.  I also want to fly to Illinois and help with this shoot, so I can show them that it works.

OK, done venting.  Thanks for reading.  I'll let you know how it comes out.  I'm worried, but it will be fine.  I can do this.  I can fix this.  I am JUST that good!

8 comments:

Anonymous said...

I have no doubts that you will fix the problem and customer will be super happy.
You are good at what you do.

Don't ever become "don't give a shit" person. Those people bore me.

If any other commenters are reading this and you think I am talking about you, I am not. The people to whom I refer live close to me. Like in my neighborhood. Relax. It's all good.

Rachel, you rock.

:)

Anonymous said...

Sorry you probably missed BB. Catch it online.  I remember feeling like that myself. If we all cared enough to do our jobs right it would be a Wonderful world!

Anonymous said...

Wouldn't it be nice if everyone cared as much as we do? I have wished for that my entire working career.
I'm glad you are good at your job. It's good to feel that you are good at something.
Pam

Anonymous said...

I wish there were more people like you.  Your Mom and Dad did such a great job helping to make the person you are today.  Glad the fleas are gone, I found myself scratching while reading.  Vicki

Anonymous said...

Sad part is that there are not many people like you anymore that would go out of their way (especially after work hours) to help. You do a great job, I hope you are appreciated.
June

Anonymous said...

Thank heavens most of them really can wait until morning.  No matter how good you are at your job, or how much you care about your customers you still deserve your "down time" and life outside of work.  Don't ever let them take that away from you.  -  Barbara

Anonymous said...

I do that kind of wishing A LOT these days.  I want to be paid to sit and play pogo and drink beer all day.  Please??

Russ

Anonymous said...

good luck with the work situation; and good luck mobbing.  Did I really just wish someone luck mobbing?  lol