10 down, 9 to go

I'm gettin' there.  My new attitude is working nicely.  I'm stressed and over-worked and freaking out to make sure our customers are taken care of.  Here is my end of a typical call:

"Hi, this is Rachel, can I help you?"
"I need this order by Christmas, no matter what!!!"
"So, do you want me to add a rush to the order?  So you can have it by Christmas?"
"No, HELL no!  I can't afford a rush...just make it happen for free, ok?"
"Well, I can't promise it without a rush, but I'll do everything in my power, ok?"
"As long as you promise it'll be here, that's fine.  Thanks."
"But, I can't promise it.  I'll try, but if you don't want to pay a rush, I can't tell you that you'll have it...are you ok with that?"
"yeah, that's fine.  Just do what you can......just so I have it by Christmas."

ARRRRGGGGGGG!

Also, there are folks changing shipping methods, folks cancelling orders, folks changing services, folks wanting someone to yell at and, finally, folks who want to tell me that I'm good at what I do.

Know what?  I am DAMN good at what I do.  My loyal customers love me, and tell my boss so.  I do my best every day, and do what I can to help them.  Sometimes even their most unreasonable request is made to happen by me.  Sometimes I can help them talk it out....meaning that they don't need anything, but need someone to talk to.  I am DAMN good at what I do....have I mentioned that?

I had not one...not two....not three...but FOUR...count them....FOUR customers tell my manager that I helped them, and that they appreciate it.  FOUR!  I'm so happy.  I have 9 more days until a day off, but I'm happy.  I'm good.  Damn good.